FAQ

How much are the shipping costs?
We offer free shipping on all orders within the United States.

What should I do if I receive damaged or incorrect items?
If you receive damaged or incorrect items, we are here for you! Take a photo of the issue and send it to us by email at support@feranowear.com We will take care of resolving the issue and will send you either the correct item or a replacement. The shipping costs for returning damaged or faulty items will be covered by us.

What happens if I bought the wrong product, it doesn’t fit, or I no longer want it?
If you are not satisfied with your purchase or simply change your mind, you have the option to return the goods within 30 days from the delivery date. To start the return process, please contact us at support@feranowear.com.

What payment options do you offer?
Please refer to our Payment Options page for detailed information.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday:  9:00 - 17:00 GMT

Email: support@feranowear.com
Phone Number: +3197010209698
Contact Form: Click Here

Business Information
Ferano is operated by H.A. Duurzaam, a company registered in Netherlands.

Company Number: 73677787
VAT Number: NL004921326B85
D-U-N-S Number: 492908911

Address:
Thorbeckesingel 37, 4142AP Leerdam